Join our customers
Tech partnership troubles?
Frustrated with your tech partner or dealing with an expired support arrangement? You're not alone. At LogiNet, we specialise in taking over projects abandoned by unreliable providers, ensuring a smooth transition and dependable IT support. Let’s get your project back on track.
Your legacy system holding you back?
Aging legacy code can lead to performance issues, security risks, and escalating maintenance costs. Our app modernisation services help you refactor and rebuild outdated systems, eliminating technical debt and unlocking future-ready scalability.
Is your IT infrastructure a fit? Reduce maintenance costs by up to 30%
We migrate businesses from costly Tier-1 cloud providers (AWS/Azure/GCP) to more affordable, tailored alternatives. Most companies overpay without leveraging real benefits—our solution optimises IT infrastructure, operations, and management to ensure cost efficiency without compromising performance. We only recommend migration if it truly fits your needs. Find out if your software is suitable and see how much you could save!
Your IT development speed slowing down your growth?
Without a skilled software development team, maintaining and stabilizing your existing platform becomes a challenge. Our expert team, specialising in web and mobile development, starts with a tech audit to identify key issues. We quickly implement scalable solutions to stabilize your platform and accelerate digital growth.
Our IT support services
Content of the service
Comprehensive onboarding and code review
We review the existing systems, engaging closely with your developers and stakeholders to ensure a seamless knowledge transfer.
Code clean-up and bug resolution
We identifie and resolve legacy system issues, enhancing system stability and performance.
Detailed documentation
We fully document all systems, reducing dependency on legacy knowledge and ensuring easier future maintenance.
Audited areas
Systems overview: functions, interconnection
Technical details: technology stack, databases, codebase location
Hosting and environments: Cloud services, VPS, physical servers; development, staging, production environments
Documentations of the system's architecture, features, or workflows
Development processes
Operations and maintenance: daily operations, critical or recurring issues
User base and stakeholders
Future plans: changes or objectives planned for the near future
Content of the service
Helpdesk
• Dedicated contact person
• Transparent management of error tickets
• Identifying the size of the problem, providing information on the possible solutions
• Momentary assistance
• Assistance in using the software
Bug, error fixing
With defined SLAs
Patch management
Continuous updates & imrpvements
Implementing new functions
Ongoing development of the application
Packages
Standard support
Occasional development, new feature implementation + helpdesk support for small and medium sized enterprises.
Enterprise support
Continuous development, new feature implementations + support with a dedicated development team, continuous communication with a dedicated support manager
SLA & availability
SLA response time
• Critical: 2 hour response time
• High: 4 hour response time
• Medium: 16 hour response time
• Low: 36 hour response time
Availability options
• 8/5
• 12/ 7
• 24/7
Content of the service
Installing server services
Upgrading the server operating system and runtime environment
Install security updates
Carrying out the necessary configuration of server software
24/7 system monitoring
In critical cases administrative hotline and troubleshooting
Technical support for installed applications
Application installation tasks
DNS configuration
Management of SSL certificates
Packages
Standard IT operations
Recommended for companies with low expected usage of the developed application (number of visitors, number of transactions) and for companies that do not require a custom infrastructure.
Pro infrastructure IT operations
Recommended for companies with a medium to high expected use of the application.
Software license
Virtual (VPS) solutions
Cloud infrastructure solutions: Hetzner Cloud, Amazon, Google Cloud, Azure products
Technologies for IT support
Backend
Java, PHP, NodeJS, Python, Ruby
Frontend
VueJS, ReactJS, Svelte, VanillaJS
Mobile
Kotlin, Swift, Flutter, Ionic
Node stack
MongoDB, Mongoose, Express, Koa, Mocha, Chai
Integration
SOAP, RESTful, XML, JSON, SOA, Swagger 2, OAS3, MSSQL
Devops
AWS, Docker, Gitlab CI, Ansible, Vagrant
AI engineering
GenAI APIs (OpenAI ChatGPT-3.5, ChatGPT-4, Vision), Voice APIs (Eleven Labs TTS, Whisper STT), Open Source LLM models (LLama2, Mistral), Vector Databases (PineCone, Milvus) Custom GenAI applications (Langchain, LLamaIndex, AutoGPT), Custom Models (Tensorflow, PyTorch), Python, AI Devops
Our IT support models
24/7 Remote help-desk
Our tech support desk will swiftly resolve IT infrastructure issues and end-user tickets. Loginet ensures seamless operations with fast, reliable tech support of multilingual experts —anytime you need it.
Managed IT support
Outsource your IT support and maintenance to experts and focus on your core business. Loginet manages your apps, cloud network, and hosting, streamlining operations, cutting costs, and reducing in-house resource needs.
IT support staff augmentation
Choose this option to cost-effectively strengthen your support team, bridge skill gaps, or manage workload fluctuations. Loginet is your trusted IT partner, providing the right talent to seamlessly extend your team.
Let’s talk about your IT support needs!
Maximise your business perfomance with our IT experts. Contact our Client Service Director in London and and we will analyse your requirements and needs.
John Radford
Client Services Director UK
We seamlessly take over, optimise, and innovate your digital projects
1
Free consultation
Get in touch and we will schedule a call to discuss your requirements. During this process we will find out about your business goals and objectives. We will also talk your through our tried and tested process and you can ask any questions you need.
2
The paperwork
Begin your journey with us through a streamlined process. Our approach is transparent and tailored to your specific needs, ensuring a smooth kickoff to your project.
3
Onboarding & accesses
We ask access to your digital systems and applications, exsisting documentation to review your digital system status and code quality.
4
Tech audit estimation
Our experts conduct an assessment to gauge the scope of the audit.
5
Tech audit
We map out what is needed in terms of support, code clean-up, and documentation all aimed at boosting your productivity and cutting future costs.
6
Continuous IT support
Finally, we provide ongoing development, maintenance and infrastructure services, custom-fit to optimise your operations, keep your systems running smoothly, and ensure your application remains innovative and competitive.
About Loginet
Our team's strength comes from our diverse backgrounds and deep expertise in design, development, and strategic growth. Each team member has an impressive track record in their field. We are united in our commitment to excellence.
Ready for Growth?
Frequently asked questions
Project takeover & IT support
What happens if there is no IT, tech, or system documentation?
How long does it take to learn and understand our project?
What if our previous tech partner left the project incomplete?
Can you take over a project with outdated or legacy technology?
Tech audit & modernisation
How do you handle technical and design debt?
When should we write off tech debt vs. modernise it?
Can we keep our existing infrastructure while modernising?
How do you ensure that modernisation won’t disrupt our current operations?
What does your tech audit include?
Continuous development & growth
Can you develop new features while maintaining the existing platform?
What if we need ongoing development but don’t have an in-house team?
How do you help reduce maintenance costs?
Can you integrate third-party tools or APIs into our existing system?
IT operations & infrastructure support
Do you provide IT operations support, or is it only software development?
How do you ensure system reliability and uptime?
Can you help us migrate to the cloud or optimise our cloud infrastructure?
How do we get started?
Our latest news and insights
Burdened by design or technical debt?
If your system is weighed down by technical or design debt, it's time for a refresh. We prioritise design and consistency across every application, building scalable, secure technology that supports your future growth. Our IT support services help you manage and reduce debt, paving the way for improved efficiency and innovation.
Let's talk about
your project
Drop us a message about your digital product development project and we will get back to you within 2 days.
We'd love to hear the details about your ideas and goals, so that our experts can guide you from the first meeting.
John Radford
Client Services Director UK
Meet us in our London Office over a coffee
London Office
20 Farringdon St, London EC4A 4AB, United Kingdom
Providing end‒to‒end web and mobile development services to our customers since 2008.